Freshservice- Stands true to its name!
September 25, 2022
Freshservice- Stands true to its name!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
Freshservice has been used as a ticketing system for a helpdesk in my organization for the IT department plus, it provides asset management and keeps a track of your management system providing a unified complete management system for your organization. IT helped provide our company with great service delivery, and my company was extremely satisfied with the solution.
- Ticketing system for Helpdesk.
- Asset Management.
- Hardware and software Management.
- Reporting
- There should be an added feature of customization.
- Reported and assigned tasks can be shown in a better way.
- Not much room for improvement, its very easy to use and user-friendly.
- Positive because of smooth service delivery.
- Continuous and non-disruptive operations.
- Ticket logging.
- Asset management.
There were many good reviews about the product, and I must say Freshservice stood truly on those reviews. Freshservice offers a more modern and intelligent User interface as compared to other solutions available in the market, giving it a positive edge. Also, Freshservice is very user-friendly and very easy to use.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
I wasn't involved with the implementation phase
Would you buy Freshservice again?
Yes