UOR FreshService Review
November 14, 2022
UOR FreshService Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We use it as our IT ticketing system and for asset inventory.
- The UI is good
- Easy to learn
- Easy to configure
- The form builder is too simple, we need more options/integrations
- The irony, but their support staff could be better (they outsource and it's hard to understand the support team over-the-phone due to heavy accents)
- The Purchase Order feature never became available
- Increased agent productivity for sure
- Due to FreshService, we got other departments using FreshDesk
- It's mainly just helped our IT team get organized with requests
We've used a few products. KACE was the system we used prior to getting FreshService, however, KACE did not have a user-friendly UI, and required someone that knew what they were doing to setup. SharePoint is a good option for small departments, we setup a ticketing system for one of our departments, but due to the number of emails they were receiving, they outgrew SharePoint really quick. FreshDesk and FreshService have been our go-to ticketing systems across campus.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes