Freshservice is just what we need.
November 29, 2022
Freshservice is just what we need.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We use Freshservice as out IT ticketing system. Users send their issues into the helpdesk, and IT gets an email notification of the new ticket.
- Freshservice allows you to break tickets down by department
- Freshservice has reports to show management out metrics
- Freshservice allows you to drag and drop photos, emails, etc to better explain a solution to the user.
- Provide more complex reporting options
- Have more options to build dashboard
- Ability to assign ticket to a particular technician
- Allows our technicians to prioritize their workday.
- Allows management to see the workload to determine if we need additional staffing
- Made reporting issues simple for the end user
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshservice go as expected?
I wasn't involved with the implementation phase
Would you buy Freshservice again?
Yes