Freshservice (Exceptional Value)
November 29, 2022
Freshservice (Exceptional Value)
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
Freshservice makes working in IT alot easier. It offers several features, my favorites being the Asset management recordings and being able to easily view performance and how agents are doing overall. The report features offer some exceptional data statistics which can definitely help in seeing whats majorly impacting on an organization and which areas need to be focused on improving/automating.
- Tracking Agent Performance
- Tracking and Maintaining Helpdesk backlog
- Keeping a track and record of Assets and Equipment
- Reporting Functionality
- Can improve in simplifying the GUI
- Adding in Time cards(When agents login in and out of the system - Time session)
- Add on a remote in feature(Create a built in Remote desktop feature) - Link the ticket to a remote session for a user to take control and help a user without needing a third party remote tool(Teamviewer etc)
- Increased productivity
- Reduction in end user Down-time resulting in Higher user productivity
- Identify major organizational issues based on tickets logged to identify problems
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes