Great product, worth every penny
December 02, 2022
Great product, worth every penny
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
Freshservice is used for addressing IT requerimients from users and internally. Basically, any requerimient that needs to be processed by IT team goes through the Freshservice application.
- Tracking
- Channels management
- KPI
- GUI
- Configuring support channels is not easy sometimes. i.e. configure email chanel requires update SPF and DKIM records and could harder for no experienced IT staff. Maybe there are more easy ways to accomplish this.
- It would be great if somehow throuh AI Freshservice could create a F.A.Q database. i.e. you receive frequently phones tickets and all of them have the same sollution. In that case, an automatically answer could be send back to the user.
- Faster responses to users according to established SLAs.
- Measure the quantity of requests being handled by IT department.
- Help prioritize tickets.
Freshservice is more related to IT and helpdesk. We didn't have requirements that doesn't fit into the IT world. That is way we decided to select Freshservice.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes