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It's like magic
May 15, 2019

It's like magic

Andrew Clark | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with FullStory

I formed a team that sought to better understand how our free trialers were using the product during their trial. While post-trial surveys and 1:1 calls with trialers were somewhat helpful, we wanted a better picture. We found FullStory and it was just what we were looking for—a software that provides a realistic view of what your users are doing in your product.
  • Beautiful UI
  • Easy to use
  • Great aggregate view of activity
  • Doesn't always capture data perfectly.
  • Can slow down app performance if you're pulling too much data.
  • Increased trial conversion rate.
  • Helped make better product decisions.
When we were looking for a solution, FullStory was the only one we could find that could do everything we wanted it to. I don't know if that's still the case or not.
Understanding the trialer journey and increasing the conversion rate. We have a much better understanding of what our trialers are doing in the first few minutes of their trial and are making product improvements as a result. Session monitoring. Aggregate activity view.