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FullStory helps provide the full story
Updated August 24, 2022

FullStory helps provide the full story

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with FullStory

We use FullStory to understand how our users move through our platform. We look at how different user groups may use the platform in unique ways and to understand what elements of our platform frustrate our users. This information supplements the data we collect on our platform and the other user research we do.
  • Illustrate the user journey
  • Highlight pain points of users
  • Provide the big picture
  • It's incredibly hard to learn
  • The amount of data can be overwhelming
  • Onboarding video can be a little easier to follow
  • Helped us segment the user journey of different user groups.
We use both. We see the two as complimentary tools. For user testing, we tend to use it to evaluate things in the build phase whereas Fullstory allows us to evaluate things in the wild.

Do you think Fullstory delivers good value for the price?

Not sure

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fullstory go as expected?

I wasn't involved with the implementation phase

Would you buy Fullstory again?

Yes

FullStory is great in helping you map the user journey on your site and understanding where users get stuck. The learning curve is pretty steep and it's a bit overwhelming to get started as compared to traditional data analysis. That said, it is always interesting being able to watch how users interact with your product in real-life situations.