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Simple and easy interface, while providing tons of useful features. One of the best in the quadrant!
Updated September 02, 2022

Simple and easy interface, while providing tons of useful features. One of the best in the quadrant!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with FullStory

FullStory allows me to track down our internal property management system and ensure our agents can have a smooth experience while browsing our properties.
  • Debug info
  • User identification
  • Mouse click and input tracking
  • Report filtering
  • This assists in member retention rates
  • Users see improvements in our system based on their feedback
Really easy to implement user identification on FullStory. And interface is relatively simple.
There isn't much support provided by FullStory. Or at least I never noticed anything like a live chat or a support hotline.
Hotjar is a bit more complicated. It has many advanced features and focuses on analytics more than video analytics, but FullStory is completely focused on video analytics, which was what we wanted to do.

Do you think FullStory delivers good value for the price?

No

Are you happy with FullStory's feature set?

Yes

Did FullStory live up to sales and marketing promises?

Yes

Did implementation of FullStory go as expected?

Yes

Would you buy FullStory again?

Yes

If you really want to look into user behavior, and also specifically for supporting some frustrated or lost users, this is a really good way to approach. You can see exactly what went wrong for any user on the web application.

FullStory Feature Ratings

7.7
Product usage analytics
7
Customer experience dashboard
8
Customer journey mapping
8
AI-powered recommendations
Not Rated
Multi-channel customer feedback collection
Not Rated
8.0
Heatmap tool
5
Click analytics
9
Scroll maps
8
Form fill analysis
9
Conversion tracking
7
Goal tracking
7
Funnel Analysis
Not Rated
Session Recording and Replay
10
User Segmentation
9
7.0
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
7
Mobile App Analytics
Not Rated
Security and Administration ()
Not Rated

Using FullStory

1 - Developer and user experience specialist. Needs to track down if any users were lost or frustrated by checking rage clicks, and then debugging to see what caused the error.
1 - - Software developer, programmer background
- Have a sense of user interface and user experience
- All-rounded
  • Track user experience
  • Support a wide range of devices
  • Track down the users and provide the appropriate support
  • Rage clicks, which tell us user frustration
  • When an error occurs, we can debug using FullStory's collected data
  • Analytics
  • Track conversions
They are really expensive. There are cheaper alternatives out there. Even if I advise to renew, our clients might not want to pay this money. They also increased the price by several factors on an existing subscription renewal, and that scared away one of our clients.

Evaluating FullStory and Competitors

Yes - Hotjar. Hotjar was unable to identify users. FullStory is a little easier on that.
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Product usability is great. Not considering the price, it's probably one of the best and smoothest video analytics software around.
I gotta focus more on pricing. They are crazily expensive. This makes us back off a little on this, especially for our clients who have tight budgets.

FullStory Implementation

  • Implemented in-house
Change management was minimal
  • How the user ID needs to be sent to Full Story. There were ways suggested, but wasn't the neatest method. We used Tag Manager at last, which the tutorial did not include this.

FullStory Support

ProsCons
Good followup
Problems get solved
Support understands my problem
Quick Initial Response
Difficult to get immediate help
Support doesn't seem to care
Nope. If the original support wasn't that great, I sorta lost confidence. They can have great support, and I still need more, I'll subscribe.
Unfortunately I haven't seeked support that many times. The support was okay, satisfied, but I won't say there were any exceptional supports.

Using FullStory

Very easy to get started with, very easy to use.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Replay of recordings
  • Looking at debug messages
  • Insertion of user ID
  • Filtering of recordings is limited. Eg. the way I search or filter.