Great if you know what you are doing.
Updated August 30, 2022
Great if you know what you are doing.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with FullStory
We use Fullstory to review user session recordings. It's useful to see what users are actually doing in our website, but observations always need to be supported by metrics to know the scale of the issue. The tool itself is both easy to learn and allows a great deal of control to create segments. However, it can become a rabbit hole if you dig into it without a hypothesis or explicit purpose. Some of the metrics are also not too intuitive and googling their definition has in many cases resulted in no explanation. Fullstory should invest more in the supporting literature because I find myself many times simply emailing support about how a metric is calculated. However, support is fantastic and answers questions very fast.
- Session recordings
- Full control over segmentation
- Sharing clips and clip annotations
- Manual of metrics and their definition, many are missing.
- Many recordings are buggy. It's unclear whether some issues are on the website or Fullstory's side.
- Ability to create my own workspace and element library.
Do you think FullStory delivers good value for the price?
Not sure
Are you happy with FullStory's feature set?
No
Did FullStory live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of FullStory go as expected?
I wasn't involved with the implementation phase
Would you buy FullStory again?
Yes
FullStory Feature Ratings
Using FullStory
2500 - UX Research, Analytics, Business Analysts, Product Managers, UX Designers.
4 - Analytics & BI, CSS, HTML, Tagging
- Watch sessions
- Isolate problematic sessions
- Pull metrics that other anlytics tools do not offer
- Pulling sessions for A/B testings.
- Triangulate sessions to customer contact info to interview them. However, we have not found an easy or reliable way to do this.
- Easier access to PII for research teams to reach out and interview.