Good for observing weird user behavior
May 23, 2023

Good for observing weird user behavior

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with FullStory

We use it to diagnose user problems

Pros

  • Helps trace weird corner cases
  • Can visually see how users move
  • Provides logs

Cons

  • Better UX to help navigate for new users. Its complex
  • Fixing bugs = happier customers. Always good to have a tool to be able to diagnose and fix with.
I've never used it

Do you think Fullstory delivers good value for the price?

Not sure

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fullstory go as expected?

I wasn't involved with the implementation phase

Would you buy Fullstory again?

Yes

Helpful if you have diverse users and corner cases to try and track down, where just having server logs isnt enough

Fullstory Feature Ratings

Not Rated
Product usage analytics
Not Rated
Customer experience dashboard
Not Rated
Customer journey mapping
Not Rated
AI-powered recommendations
Not Rated
Multi-channel customer feedback collection
Not Rated
Not Rated
Heatmap tool
Not Rated
Click analytics
Not Rated
Scroll maps
Not Rated
Form fill analysis
Not Rated
Conversion tracking
Not Rated
Goal tracking
Not Rated
Funnel Analysis
Not Rated
Session Recording and Replay
Not Rated
User Segmentation
Not Rated
Not Rated
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Mobile App Analytics
Not Rated
Security and Administration ()
Not Rated

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