Fuze UCC helps me sleep at night.
February 26, 2019
Fuze UCC helps me sleep at night.
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Video
- Messaging
- Collaboration
- Contact Center
Overall Satisfaction with Fuze
We use Fuze across our entire organization. We also use it in our Customer Service call center and our Crisis Response Call center. The instant messaging feature is probably the most widely used part of the platform although we use all modules from the company. The consistency of the customer service and dependability of the product addressed some pain points we had experienced with previous vendors.
- Instant messaging using a single contact list across the organization.
- Easily configurable and manageable call center module with data reporting on the user level.
- Video conferencing is easy to use and integrates well with other applications such as Google Calendar and Outlook.
- We would like a bit more control over the user account names. At this point, we have to put in a ticket to change a username.
- At times the size limitation for eFax has been a challenge, but we have found ways to work around that.
- I would like to see a bit more customization availability on their web portal.
We chose Fuze over the other vendors based on the dependability of the system, excellent customer service record, and the company's continued focus on mobile technology. Their datacenter redundancy provided the fail-over capabilities we needed in our VoIP provider. The ability of the system to be completely hosted and function well on our existing infrastructure without the need for a large investment also aided in our decision.