TrustRadius
Fuze Review
https://www.trustradius.com/voipFuzeUnspecified7.7117101
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February 27, 2019

Fuze Review

Score 10 out of 101
Vetted Review
Verified User
Review Source

Modules Used
Voice, Messaging, Collaboration, Contact Center

Overall Satisfaction with Fuze

Fuze is being used across our organization as both a phone and messaging system. It helps us keep connected. I personally have not used the video functionality, but I know it exists.
  • Helps stay connected.
  • Easy to use and manage.
  • Great support.
  • It lacks compatibility with certain apps.
The support team has been fantastic in helping me resolve issues I've had so far with the product. Overall the product has been wonderful.
I was not employed here when Fuze was implemented, so I can not accurately give insights into this question.
This is handled by our infrastructure team. I have not personally used this feature.
I have not used any similar products.
It is well suited as a phone and messaging system. It can also be used for video, but I have not used this feature.

Fuze Feature Ratings

Hosted PBX
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Mobile app for iOS
10
Mobile app for Android
10