TrustRadius
Unleashing the desktop
https://www.trustradius.com/voipFuzeUnspecified7.7117101
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May 18, 2019

Unleashing the desktop

Score 8 out of 101
Vetted Review
Verified User
Review Source

Modules Used
Voice, Video, Messaging, Collaboration, Contact Center

Overall Satisfaction with Fuze

No negative feedback. Once we had clarified our needs Exide was supported by Fuze.
User change management needs to be thought through, you're better off leveraging previous experience.
It is being used primarily as a cloud PBX with collaborative tools as a bonus.
  • It works
  • It is truly ATAWAD
  • It continues to improve
  • User interface
  • Bandwidth usage of collaborative tools
  • The color
In Europe it works extremely well, plenty of investment in testing and training. The US experience was suboptimal with limited investment in end-user needs.
Technology leadership, availability, and price.
When a company is looking at upgrading its PBX ecosystem and wants to skip any further investment in IP telephony.

Fuze Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
9
User templates
9
Call reports
9
Directory of employee names
9
Answering rules
4
Call recording
4
Call park
4
Message alerts
4
Video conferencing
7
Audio conferencing
9
Mobile app for iOS
7
Mobile app for Android
7