Fuze as a UCAAS solution: Could be better and offer better customer service
July 01, 2019
Fuze as a UCAAS solution: Could be better and offer better customer service
Score 6 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Video
- Messaging
- Collaboration
- Contact Center
Overall Satisfaction with Fuze
Fuze UCAAS is used across our company within the back office and front office. And also within the Contact Centre.
- Fuze for Mobile
- FCC
- Limited hardware
- Desktop
- Billing not accurate and complicated
- Instability with the UCAAS platform
- Unknown and unexplained issues regularly occurring. For example, wireless phones going offline.
- Poor account management and customer engagement.
I've used alternative solutions (Skype/teams//Zoom/Avaya) and I did not get nervous when I hosted a meeting on any of these solutions. Fuze can be hit or miss whether it works and can others connect. Complicated system.