Item: Fuze
Rating: 1
Author: Katie Stevens

Use Cases and Deployment Scope

Fuze is currently the main communication platform for our company. We utilize Fuze for our phone system, our chat within company, and our internal meetings. We are still utilizing Skype for Business for our external meetings as Fuze is not stable enough to roll out to our clients. We selected Fuze to solve our communication issues with Skype for Business being discontinued, but have been very disappointed and are now looking to potentially make the switch to Teams.

Pros and Cons

Fuze has the potential to be a great platform with its ease of use.
Fuze is a very appealing color scheme

Fuze customer support is not helpful to say the least. They are not very responsive, and when the do respond their time frame is slow.
Fuze platform does not seem to work with our organization as we have loud echo sounds when on a meeting or call. These echos are so bad that we need to end the meeting and move to another format to hear each other

Support Rating

They are very unresponsive and all our issues we are being told are our systems. We are just trying to use the application with the use of Plantronics headsets and an internet connection.

Implementation Rating

We are still going through the "implementation" as we have not ironed out all the bugs. It has been 3 months now and we are greatly dissatisfied.

Alternatives Considered

Zoom, Microsoft Teams, Google Hangouts, Skype for Business (formerly Lync) and Amazon Chime

We liked Fuze the best for its ease of use, but now are looking to move to Teams

Other Software Used

Microsoft Office 365, Egnyte, LastPass for Business

Likelihood to Recommend

We are a virtual company and all work from home. When we made the decision to move to Fuze we were told that we were a perfect fit for the application. We are now being told that our environment may not be conducive for use with Fuze. We never had any issues with Skype for Business, but now with Fuze we are being told that not all headsets are supported. We use Plantronics headsets and have never had a problem before. Even if I was to switch headsets within the company, we are not able to control what our clients are using in meetings.

Do NOT migrate to Fuze!

Modules Used

Overall Satisfaction with Fuze