Item: Fuze
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Fuze is used by 95% of the organization. We are currently implementing Fuze in our Nordics region to finalize our deployment to the entire organization. It address a number of problems:

Unifying Organization phone system
Personal Call History
Cost

Pros and Cons

Call Quality
Availability
Video Quality

Administration

Support Rating

Fuze a quality Cloud PBX and Collaboration Suite. It offers an all inclusive solution for small, medium, and enterprise businesses.

Implementation Rating

Working with the implementation team, all issues were addressed quickly and thoroughly.

The adoption has been fantastic in our sales department (75% of the organization). Providing our sales staff with a consistent phone product has enabled the company to train our sales staff on call techniques leading to new customers and upsells.

Remote Working with Fuze

I utilize Fuze to collaborate with my colleagues through calling, video meetings, and instant messaging.

Alternatives Considered

8x8 Contact Center and Cisco Unified Communications Manager (Call Manager)

Fuze is on par with its feature set of any cloud pbx provider I have seen.

Other Software Used

Microsoft Office 365, Slack

Likelihood to Recommend

For existing PBX administrators, Fuze offers a lot of functionality but also provides complex legacy routing.
For users new to phone administration, Fuze can you help you with the set up but be aware there will be a learning curve.

Fuze - A Unified Communication Solution

Modules Used

Overall Satisfaction with Fuze