Item: Fuze
Rating: 8
Author: Verified User

Overall Satisfaction with Fuze

Use Cases and Deployment Scope

Fuze is used by 95% of the organization. We are currently implementing Fuze in our Nordics region to finalize our deployment to the entire organization. It address a number of problems:

Unifying Organization phone system
Personal Call History
Cost

Pros and Cons

Pros

Call Quality
Availability
Video Quality

Cons

Administration

Support Rating

Fuze a quality Cloud PBX and Collaboration Suite. It offers an all inclusive solution for small, medium, and enterprise businesses.

Implementation Rating

Working with the implementation team, all issues were addressed quickly and thoroughly.

Alternatives Considered

8x8 Contact Center and Cisco Unified Communications Manager (Call Manager)

Fuze is on par with its feature set of any cloud pbx provider I have seen.

For existing PBX administrators, Fuze offers a lot of functionality but also provides complex legacy routing.
For users new to phone administration, Fuze can you help you with the set up but be aware there will be a learning curve.

Fuze Feature Ratings

Comments

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Fuze - A Unified Communication Solution

Modules Used