Fuze Voice Use in an International Company
November 04, 2019

Fuze Voice Use in an International Company

Miguel Rivas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Voice

Overall Satisfaction with Fuze

We use Fuze Voice as the main platform of communications, either text or voice, between employees and the final costumer.

Pros

  • It allows you to choose any European or world number to communicate with.
  • The prices are for all devices and you can log in using their app or the web.
  • Good call quality especially in open areas.
  • The customise options are very important because it helps personalise the use.

Cons

  • Video calls are good but need to be higher quality and have more options on sharing.
  • Visually it's okay, but some icons [look like] children with no experience can use them, especially for specific options.
  • Integration with other browsers as there is with Chrome.
They take awhile.
It works properly.
For offices with an international work agenda, Fuze Voice fits perfectly, especially for business people. It may not be so good for personal use, as the prices are better for companies.

Fuze Feature Ratings

10.0
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Message alerts
10
10.0
Video conferencing
10
Audio conferencing
10
10.0
Mobile app for iOS
10
Mobile app for Android
10

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