Great quality of voice and video, ease of use, need improvement in HA
August 11, 2017

Great quality of voice and video, ease of use, need improvement in HA

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Voice

Overall Satisfaction with Fuze Voice

I never used Fuze suppport.
Dedicated MPLS for voice to Fuze worked best for us.
We are still in implementation phase but our new office is 100% on the fuze and it is being implemented @ all locations. It saves a physical phone @ users desk, portable work number and having application on your computer is easy to use and manage. Huge savings on the cost too.
  • Saves money
  • Nice quality and look and feel of the application
  • Easy to use
  • Addressbook management. My experience is it is not easy (or no option) to add new user / number to your phonebook
  • Better high availability
  • All features available globally
Fuze works great for meetings and daily phone calls. It uses bandwidth, so if your company has small internet / MPLS pipes, you may need to increase them.

Fuze Feature Ratings

Hosted PBX
8
Call reports
7
Directory of employee names
8
Answering rules
8
Call recording
7
Message alerts
8
Video conferencing
9
Audio conferencing
9
Mobile app for iOS
8
Mobile app for Android
7