Great quality of voice and video, ease of use, need improvement in HA
Anonymous | TrustRadius Reviewer
August 11, 2017

Great quality of voice and video, ease of use, need improvement in HA

Score 8 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Voice

Overall Satisfaction with Fuze Voice

I never used Fuze suppport.
Dedicated MPLS for voice to Fuze worked best for us.
We are still in implementation phase but our new office is 100% on the fuze and it is being implemented @ all locations. It saves a physical phone @ users desk, portable work number and having application on your computer is easy to use and manage. Huge savings on the cost too.
  • Saves money
  • Nice quality and look and feel of the application
  • Easy to use
  • Addressbook management. My experience is it is not easy (or no option) to add new user / number to your phonebook
  • Better high availability
  • All features available globally
Initial stage users were reluctant to adopt. But after using it, they love the flexibility and quality. It saves money on recurring costs of managing different phone systems across the globe and also saves support and management cost.
Fuze works great for meetings and daily phone calls. It uses bandwidth, so if your company has small internet / MPLS pipes, you may need to increase them.

Fuze Feature Ratings

Hosted PBX
Call reports
Directory of employee names
Answering rules
Call recording
Message alerts
Video conferencing
Audio conferencing
Mobile app for iOS
Mobile app for Android