Gain INSIGHT into Gainsight
May 10, 2016
Gain INSIGHT into Gainsight
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is being used across the company but by a specific department. It's very useful to track customer health, and manage retention. We use it to keep momentum with our customer rapport as well. Overall it's a fantastic tool to maintain customer contacts and drive great customer relationships to fulfill ROI.
- Customer health. Tracking whatever metric you define as a health score is extremely valuable.
- Automated response and 1-to-many. When you have a hundred accounts, you need a hand!
- Maintaining relationships. Awesome tool to know what contacts are interested in what items.
- Persistent notes. There is no real way to automatically log scorecard notes, etc.
- Access to contacts in Salesforce. Currently need to log into Salesforce directly to edit contacts that don't have roles assigned.
- Already we have seen customers become referrals!
6 to 10 people