A review from an average user
March 24, 2017
A review from an average user
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Currently being used with our Sales & Churn organization. Its being used to understand future needs of companies and get consistency with different people for the same task.
- Great at surveys, great at combining information from different places in order to give a full view. Automated CTAs are great for telling people when to do a task and knowing when they're not doing it.
- integration from 3rd party tools is not great. If it doesn't come from salesforce its painful.
1 to 5 people
- Created customer segmentation. Helping with churn.
I don't do the pulse events but I know others do and like them. The CSU is great for finding answers to almost everything, when I don't find an answer the support team is super helpful and responsive.
The salesforce integration helps more, Zuora is still learning what it needs to be.