Love GainSight!
July 25, 2017
Love GainSight!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
We have multiple reporting systems and it is difficult to consume all metrics for a customer from all these different sources. GainSight brings all that together and helps account managers manage their accounts more efficiently. GainSight is currently being used by account managers here, but we see opportunities where other teams can be benefitted too.
- Ease of integration with different sources of information.
- The C360 page is a charm! You can add multiple sections with dashboards on it. The Usage section is really powerful and helps combine metrics from different domains into one section, where it becomes very easy to track the trend of usage metrics. The 'normalize' option is an added advantage to track the percentage changes over time.
- The report builder is very easy to use.
- There are limitations on email outreaches like no support for tabular reports, limitation of 5 reports on an email template etc. Also, there is a lack of functionality to not trigger an email outreach if none of the reports on the email have data. There are times when the recipients get email that has nothing to track.
- Report builder is pretty simple to use but lacks the functionality to handle a bit complex computations.
- The reports don't allow end users to build aggregates on the fly. For example, a generic daily report needs to be seen rolled-up to monthly, quarterly or yearly views, based on a user's preference. The way it works today is that it requires the developers to design different aggregated views of the same report, so you end up cluttering the dashboard with just different views of the same data.
- The global dashboard doesn't allow adding reports that are built on data sources from different domains - meaning, you can add a MDA report and a SFDC report on the same dashboard.
11 to 25 people
- Improved efficiency of reporting on customer metrics
- Helped track customer usage trends easily and better
- Helped consolidate information from different sources to take a complete decision
Yes, they are pretty helpful! I haven't been to Pulse events yet, but have explored the user groups and university stuff and found them immensely helpful.
Not applicable