TrustRadius
Gainsight: the best in class!
https://www.trustradius.com/customer-successGainsightUnspecified8.5358101
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February 23, 2019

Gainsight: the best in class!

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Gainsight

Gainsight is currently used by sales (customer success) and piloted by some account executives. We use it to predict the customer health and renewal activities.
  • Call to Actions
  • Health scores
  • Reporting and Dashboards
  • Email
  • Surveys
  • Inability to integrate with Outlook and Gmail
  • Sending tabular reports via email
  • Ability to mark certain timeline notes as favorites
Gainsight has world-class customer support. They have online chat that is the best tool for support and the team members are really responsive and extremely knowledgeable. They at times get on the call and do Webex to fix issues.
This is extremely important. The executives use gainsight viewing license via Salesforce widget and dashboards to drill down the data. Find opportunities and predicts where care is needed
  • Increased the frequency of surveys due to ease and flexibility
  • Tracking up-sell opportunities
  • Employee efficiency for tracking renewals
  • Health scores
  • Collaboration
The ease of use, UI, and customer support. It seems like every employee is very well versed with the usage of Gainsight.
Currently only Salesforce but we plan to integrate with Atlassian and Netsuite.
Easy to setup, tons of online tutorial resources, and a great and helpful Gainsight community. Early indicators of churn risks, great CTA/reports, and a great renewals process. Great customer support, actually one of the best.

Gainsight Feature Ratings

Product usage
Not Rated
Help desk / support tickets
10
NPS surveys
10
Sponsor tracking
8
Customer profiles
Not Rated
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
10
Role-based user permissions
10
API
Not Rated
Integration with Salesforce.com
10
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated