Gainsight: the best in class!https://www.trustradius.com/customer-successGainsightUnspecified8.43701012019-02-23T20:58:15.583Z
February 23, 2019
Gainsight: the best in class!
Score 10 out of 101
Overall Satisfaction with Gainsight
Gainsight is currently used by sales (customer success) and piloted by some account executives. We use it to predict the customer health and renewal activities.
Gainsight has world-class customer support. They have online chat that is the best tool for support and the team members are really responsive and extremely knowledgeable. They at times get on the call and do Webex to fix issues.
This is extremely important. The executives use gainsight viewing license via Salesforce widget and dashboards to drill down the data. Find opportunities and predicts where care is needed
- Increased the frequency of surveys due to ease and flexibility
- Tracking up-sell opportunities
- Employee efficiency for tracking renewals
- Health scores
Currently only Salesforce but we plan to integrate with Atlassian and Netsuite.