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Great tool!
April 18, 2019

Great tool!

Bradford Gillens | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

We use Gainsight to manage our customer relationships and our customer's lifecycle post-sale up to and through renewal.
  • Scorecards
  • Reporting
  • Documentation of customer interactions
  • N/A
Love the software. It makes things much easier for us as an organization to track our customers' success post-sale.
Gainsight gives executives visibility into how customers are performing, who's at risk of canceling, and where product improvements or enhancements could help the overall customer base.
  • Identify more advocates
  • Increased NPS scores
  • Improved retention rates
Gainsight is great for managing customer interactions through the customer lifecycle and understanding how to successfully keep your customers on a path to success via using your product or service.

Gainsight CS Feature Ratings

9.0
Product usage
9
Help desk / support tickets
9
9.7
NPS surveys
10
Sponsor tracking
9
Customer profiles
9
Automated workflow
Not Rated
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
9.3
Customer health trends
9
Engagement analytics
9
Revenue forecasting
Not Rated
Dashboards
10
9.0
Role-based user permissions
9
9.7
API
9
Integration with Salesforce.com
10
Integration with Marketo
10
Integration with Eloqua
Not Rated