Best product for CS, with room to improve.
August 16, 2019
Best product for CS, with room to improve.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is used as a way for current Customer Success Managers and Account Managers to understand the health of the accounts they serve, and as a task management tool.
- Quickly deliver mid-level client insights.
- Generate tasks for users based on client events.
- More customization on a user-by-user level.
- Easier tools for building reports.
- More reliable rules engines means reports are less likely to fail.
Our executives need high visibility. As of now, more than Gainsight can offer.
- Maintained first-year client retention while scaling our 1st-year client number by 100%.
- Improved employee efficiency.
- Improved client data and insight.
Marketo, Salesforce, and our internal data feed.