Finally a product built by company that understands CSMs
October 22, 2019
Finally a product built by company that understands CSMs
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
We use Gainsight to standardize our approach to client situations. Gainsight is our single data source regrouping all our customer data; this allows us to have a consolidated picture in a single environment and leverage that to build a success plan around that situation. It is also used to run automated NPS campaigns.
- C360 - Account dashboard providing the complete health of a customer
- CTAs - Call to action triggers on customers relevant to a particular situation during the lifecycle or a risk arising in the client journey.
- Success Plans - Build a consolidated program based on tasks to make a clients journey successful
- Configuration of the tool can be tricky and not so obvious.
We have built in an automated reporting mechanism which provides C level executives with a weekly health status of the customer success organisation. We have also built dedicated reports per regions for the regional management.
- Faster client Onboarding
- Risk Mitigation
- Standardized operations
Zendesk / Tableau / Litmos / Marketa / Google Analytics