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Just honest.
January 14, 2020

Just honest.

Andrei Ion | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

Gainsight is mostly used in the Sales and Marketing department. It helps to track the costumer's journey and experience with us.
  • Helps scale and operationalize success
  • Improve costumer attention
  • Shorter loading time
  • Change theme functions would be a nice add on
Because there is always room for upgrades.
The most valuable outcome out is that you don't have to guess how your costumers are reacting. You receive a notification on your phone with accurate data.
  • boost efficiency
  • Increase upsell
It has the best of all the other products.
Opera
Gainsight is perfect for keeping track and for being able to see the big picture in your business, where you started, where you are every month, and where you are heading.

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
9.6
NPS surveys
9
Sponsor tracking
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
9
Customer segmentation
9
9.7
Customer health trends
Not Rated
Engagement analytics
10
Revenue forecasting
9
Dashboards
10
10.0
Role-based user permissions
10
10.0
API
10
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated