All in one customer support solution
June 09, 2022
All in one customer support solution
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
- Genesys Cloud CX is the most complete package of software required for call centers' needs. The real-time dashboard with fantastic analytics helps to see the data across all the channels.
- The architect's UI is very user-friendly and makes the IVR configuration smooth and easy.
- The integration is very easy, it has pre-build integration or builds from scratch. This gives more options to the user.
- Sometimes agents are kicked off queue this issue affects the overall user experience and can be improved.
- Genesys cloud CX customer support can be improved by making it more accessible and responsive.
- The learning curve for Genesys cloud CX is steep as there is a lot to consume in starting so a better tutorials can help.
- Real time Dashboard and analytics.
- Pre built integrations.
- IVR integration
- Validating inbound calls
- The customer response and handling of all the channels have become very smooth and effective.
- Enhance overall customer experience.
Genesys Cloud CX comes with a variety of features, functionalities, and integration with effective cost also the product vision and road map are strong which makes it a good choice.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes