Overall Satisfaction with Genesys Cloud CX
We utilize Genesys Cloud CX for phone calls, e-mails, text messages, and chats. Genesys Cloud CX offers us self-service through an interactive IVR and a chatbot.
- Chat Bot
- Workforce Management
- Architect
- Weekly Enhancements
- Reporting
- Customization
- Customer Care
- Self Service
- Reporting
- Customization
- With self service through the chat bot, this feature has saved us money and time.
- Being able to review wrap-up codes has helped with routing customers to the correct location.
- IVR capabilities has provided us creative ways to assist customers without speaking to a live person.
Genesys Cloud CX goes into way more detail than pureconnect did. We are able to do everything we need to all in one tool. We selected Genesys Cloud CX due to the technical advances and resources put into Cloud and how we can assist our customers and even better.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes
Genesys Cloud CX Feature Ratings
Using Genesys Cloud CX
250 - The business functions that are represented in Genesys Cloud are Sales, Customer Care, Credit, and IT. These teams take calls, chats, texts, and e-mails when using Genesys Cloud. Currently we are utilizing Genesys for our chat bot needs that assists customers with questions and self help options 24/7. We utilize an outbound dialer to reach out to customers as well.