Great solution with ongoing development and investment

Sometimes the team is often slow to react to low-priority tickets and relies on Purecloud help articles to assist which have already been used to try and resolve, before raising a ticket with them.

Anyone of any age or technical capability can use this platform

Concurrent user options present the best value to ensure that only users who have accessed the platform incur a charge. If a user is not included in peak concurrency, you do not pay for that user.

Genesys Cloud CX is well suited for all business types, regardless of the number of users and/or functions required. The ability to flex functions based on role, division, or queue membership means that all businesses are able to leverage the best of Genesys Cloud capabilities. You can deploy as a fully integrated IVR structure, including voice to digital transit, data dips from CRM solutions, or simply add a user, allocate a phone number, and start making calls within a few minutes. I have yet to see a scenario where Genesys Cloud could not be used or is less appropriate.