Item: Genesys Cloud CX
Rating: 10
Author: Max Qualls

Use Cases and Deployment Scope

To my knowledge, Genesys Cloud is used throughout the organization and it is a valuable communication tool both for customer relations and inter-office collaborative efforts. Its functionality is simple and intuitive and the software is dependable. I find it an enormously impactful and practical tool in my arsenal which aids in my efforts of producing efficient and quality results.

Pros and Cons

User-friendliness.
Ability to use desk-phone from home.
Strong customer support.
SMS feature.

Stability.
Connection.
Use of External Devices.

Return on Investment

Highly positive impact on reaching overall business objectives.
Positive impact of efficiency.
Positive impact on customer relations.

Key Insights

Do you think Genesys Cloud CX delivers good value for the price?

Not sure

Are you happy with Genesys Cloud CX's feature set?

Yes

Did Genesys Cloud CX live up to sales and marketing promises?

Yes

Did implementation of Genesys Cloud CX go as expected?

I wasn't involved with the implementation phase

Would you buy Genesys Cloud CX again?

Yes

Other Software Used

Microsoft Teams, Microsoft 365 (formerly Office 365), 1CRM

Likelihood to Recommend

Genesys Cloud is the ideal call center product platform. In my opinion, it is probably less suited for small scale businesses. But for larger scale operations, or companies with multiple departments each with their own objectives and all working simultaneously, I cannot think of a better product suited for maximum efficiency and productivity.

Intuitive and Efficient Genesys Cloud

Overall Satisfaction with Genesys Cloud (formerly PureCloud)