Easy, Quick and Intuitive
March 10, 2021
Easy, Quick and Intuitive
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
Genesys Cloud [(formerly PureCloud)] is currently being used by the whole company. It allows us to easily and quickly contact our clients, access voicemails, create reports, and it even helps us interact as a team and as a company. The fact that we have so many employees makes it hard sometimes to know who does what and what department they are in, before Genesys [Cloud (formerly PureCloud)] we would have to ask around but now, communicating with other departments is a breeze.
- Very Intuitive
- Allows for easy, high quality calls with our clients
- Creating tiers for the queue allowing for calls to go to the right people.
- Reporting
- Monitoring Calls
- Whisper Mode
- Less training, more calling
- Better call quality which in turn means more sales.
- Easier transfers of calls.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes