Overall Satisfaction with Genesys Cloud (formerly PureCloud)
[Genesys Cloud] is being used across the entire organization to handle any and all client contact. It is also used to coordinate and communicate within the organization.
- Conference calls.
- Transfer calls.
- Ease of use.
- Audio issues.
- Call drops.
- Fewer dropped calls for my team.
- Easy to do conference call with clients and government service.
- Better comm[unication] between different teams.
We used Intelligent Contacts before and the difference is night and day. Genesys Cloud is more feature rich.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes