Genesys Engage review
December 15, 2020
Genesys Engage review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Engage (formerly PureEngage)
Our company, as a supplier, delivers Genesys products to Czech and also world-wide customers. We can install and maintain small as well as big centres with thousands of agents. We have customers from telco business as well as from financial and healthcare business.
- System is highly robust and modular.
- System can be sized and deployed according customer needs.
- Genesys customer support is fast and has good knowledge of products.
- Documentation is weak sometimes. One thing is described differently in two separate documents.
- Licensing is not legible sometimes.
- Genesys Cloud (formerly PureCloud)
Genesys Engage products can be more justified to customer needs. Integrations to other systems are easier to implement.
Do you think Genesys Multicloud CX (discontinued) delivers good value for the price?
Yes
Are you happy with Genesys Multicloud CX (discontinued)'s feature set?
Yes
Did Genesys Multicloud CX (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Multicloud CX (discontinued) go as expected?
Yes
Would you buy Genesys Multicloud CX (discontinued) again?
Yes