Genesys allows to get the job done better
May 26, 2021
Genesys allows to get the job done better
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Engage (formerly PureEngage)
Our company installs Genesys products to its clients. We support this software.
Our clients use it to get in touch with debtor (banks), to collect feedback and orders (builders and insurers). Different channels of communication are preferable to different people. Some really like to use chats to stay connected.
Our clients use it to get in touch with debtor (banks), to collect feedback and orders (builders and insurers). Different channels of communication are preferable to different people. Some really like to use chats to stay connected.
- Omni-channel support.
- Very customizable routing.
- Software based solution.
- Can be integrated with other vendors products.
- Distributed system with failover support.
- More comprehensive information in documentation.
I haven't used any.
Call center can be built on open source software like Asterisk and Tomcat services. But it would be harder to support and may not include some important functions.
I've heard that Cisco products are much more expensive. And some cloud based solutions are not that advanced.
Call center can be built on open source software like Asterisk and Tomcat services. But it would be harder to support and may not include some important functions.
I've heard that Cisco products are much more expensive. And some cloud based solutions are not that advanced.
- AI routing.
Do you think Genesys Multicloud CX (discontinued) delivers good value for the price?
Yes
Are you happy with Genesys Multicloud CX (discontinued)'s feature set?
Yes
Did Genesys Multicloud CX (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Multicloud CX (discontinued) go as expected?
Yes
Would you buy Genesys Multicloud CX (discontinued) again?
Yes