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Genesys IVR defines the way to do IVR
July 02, 2022

Genesys IVR defines the way to do IVR

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys IVR

I develop and implement Genesys IVR for our customers in Kuwait who are mainly from the banking sector. We provide customized IVR applications to provide the customers of the banks with a voice-powered digital interface for their banking needs. Genesys IVR is powerful, highly customizable through code, and integrates with all industry-leading third-party applications to provide modern features such as ASR, Voice Biometrics, analytics, fraud detection, etc. Genesys IVR is capable of integrating with back-end systems to provide dynamic IVR features and enable powerful transactions for its users.
  • Back End Integration
  • Third-Party Integration
  • Highly Customizable
  • UI Could be made more user friendly
  • Better reporting capabilities
  • Code Versioning
  • Enhanced CX
  • A useful touchpoint in the customer journey
  • Taking Digital Banking to the next level

Do you think Genesys IVR delivers good value for the price?

Yes

Are you happy with Genesys IVR's feature set?

Yes

Did Genesys IVR live up to sales and marketing promises?

Yes

Did implementation of Genesys IVR go as expected?

Yes

Would you buy Genesys IVR again?

Yes

Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.