If you want the best, there is really only one option.
June 16, 2022
If you want the best, there is really only one option.
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- PureConnect
Overall Satisfaction with Genesys Multicloud CX
Genesys Multicloud CX is being used as the primary contact center solution. Currently utilizing voice, email, chat bots, and much more, and will most likely be expanded even more over the coming years. Multicloud handles most, if not all of our customer-facing solutions, either directly or indirectly. The feature-rich environment and scalability make it the best enterprise solution on the market in my honest opinion.
- business adaptability
- customizeable to a epic extend
- bulk user management
- extremely stabile
- some features require some very specialized people to develop
- the ease of use, could be easier, maybe more like Pureconnect and Purecloud
- the admin user interface should be as easy to use as the user GUI
Genesys Multicloud CX has the Enterprise, Bulk solution and ability to be customized to an extent that no other product has. I would say that any of the Genesys products has a leading edge on the competition, and suits brackets of their own on the market, and for us, the logical choice was and is Multicloud CX
- We are looking to expand a hybrid setup
- Moving from WFM to WEM
- expanding our extensive integration setup even further
Do you think Genesys Multicloud CX (discontinued) delivers good value for the price?
Yes
Are you happy with Genesys Multicloud CX (discontinued)'s feature set?
Yes
Did Genesys Multicloud CX (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Multicloud CX (discontinued) go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Multicloud CX (discontinued) again?
Yes