Item: Genesys Multicloud CX (discontinued)
Rating: 5
Author: Randy Collins

Use Cases and Deployment Scope

Genesys Multicloud CX is/has been used to support our inbound voice channel. It is currently licensed for 1100 seats.

Pros and Cons

Genesys Multicloud CX is extremely flexible.
Call routing is robust
The GVP platform has been very stable.

Genesys Multicloud CX is extremely flexible. Often times so many options it is difficult to know what is best.
While the online documentation is plentiful, the documentation is often incomplete and requires PS to fill in the blanks.

Future Planned Uses

New channels
New desktop/workspace
BOTS

Key Insights

Do you think Genesys Multicloud CX (discontinued) delivers good value for the price?

Not sure

Are you happy with Genesys Multicloud CX (discontinued)'s feature set?

Yes

Did Genesys Multicloud CX (discontinued) live up to sales and marketing promises?

Did implementation of Genesys Multicloud CX (discontinued) go as expected?

Would you buy Genesys Multicloud CX (discontinued) again?

Yes

Likelihood to Recommend

It depends on the use case. Genesys Multicloud CX is an extremely large implementation that can be overkill. However, it competes very well in its market.

Muli-Cloud deployment a step in the right direction

Modules Used

Overall Satisfaction with Genesys Multicloud CX