Genesys Multicloud CX - Beyond the Cloud
July 01, 2022
Genesys Multicloud CX - Beyond the Cloud
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Pure Engage
Overall Satisfaction with Genesys Multicloud CX
We will be using Genesys Multicloud CX in our Contact Center. The reason for using this model is that combining all our other contact center solutions into one and so we believe that Genesys Multicloud CX will help us to solve our complexity and integration problems once and for all.
- Cloud Solution
- Provide public or private cloud options
- Can choose any cloud platform like AWS or Google
- It will maximize control over infrastructure, deployment, and administration side
- Troubleshooting issues
- Design and maintenance support/guidance
From a contact center point of view, I'm just using Genesys products, and Genesys Multicloud CX is the next level.
- Integrate with different product or services
Do you think Genesys Multicloud CX (discontinued) delivers good value for the price?
Yes
Are you happy with Genesys Multicloud CX (discontinued)'s feature set?
Yes
Did Genesys Multicloud CX (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Multicloud CX (discontinued) go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Multicloud CX (discontinued) again?
Yes