Working as a Support Analyst Consultant of Cloud CX since a year and a half
Updated July 22, 2022
Working as a Support Analyst Consultant of Cloud CX since a year and a half
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Multicloud CX
On a daily, I do support Genesys Multicloud CX for multiple accounts. The most common issues are related to the network connection of the customers, and the wrong configuration of the VPNs, or trunk providers, so, not the product itself, it's more about the external things, network, trunks, and not using a proper computer that meets the requirements.
- The easy implementation of logics for routing
- Administer agents in groups and permissions
- Easy monitoring of the production
- The reporting is a little limited, need more development
- Some views does not refresh automatically
- not all Edges can respond to Pings, and get logs
- You cant see logs since its all on the cloud
- AI
- Integrations with CRMs
- More options on the APIs
Do you think Genesys Multicloud CX (discontinued) delivers good value for the price?
Yes
Are you happy with Genesys Multicloud CX (discontinued)'s feature set?
Yes
Did Genesys Multicloud CX (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Genesys Multicloud CX (discontinued) go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Multicloud CX (discontinued) again?
Yes