Small business user
April 17, 2019
Small business user
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureCloud
Used as our "phone system" for our main office and 1 remote user. Considering expanding to other offsite employees. Solves issues of flexibility in adding/moving users and general feature improvement versus legacy phone systems.
- High up-time
- App is stable, good interface
- Support is responsive, maybe not always super-fast but doesn't ignore support requests
- The app is resource intensive considering the use (due to being built on Chrome).
- The focus is, naturally, on high volume clients like data centers where maybe there are some feature improvements that could be considered for your standard office users who just need a "phone system".
- Billing support is poor at times. We had a billing issue that took over a year and I'm still not sure it is resolved.
- It helps interoffice communication with built-in messaging, etc.
- Easier management of the phone system.
We compared it to more traditional phone systems, but preferred the cloud-based system that appeared to have a very strong modern feature-set.