PureCloud-not so much
July 25, 2019
PureCloud-not so much
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureCloud
We are using it across the whole organization. We just cut over last week and the host of issues is incredible. It is amazing at what we are finding that we can't do with it that we could have with our 20-year-old Avaya system.
- Presence
- Chat
- Directory - Ease of finding employees.
- Coverage paths without needing to be call flows. We need to have the phone ring to different individuals and then go back to the original person's voicemail. We do not need a group voicemail!
- Fax confirmation popup only last for 7 seconds and we need a confirmation page that we can print.
- We have had multiple hardware issues connecting to PureCloud
- Losing connection frequently.
- Not having EC500 which is a call ringing on a cell phone and desk phone at the same time. You can go from one to the other.
- Too soon to tell. Right now we have so many issues that it has been negative all around.
We selected Genesys Cloud because it seemed to be a very good product until we signed the contract and found out so much of what it couldn't do.