Overview for a great product
Updated March 03, 2020

Overview for a great product

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Genesys PureCloud

Genesys Cloud has provided Sixbell a very flexible option for our customers and quick time to market on our client's expectations.
  • Time to market.
  • Flexibility.
  • Value over price.
  • Combinations of profiles pc1, pc2, pc3.
  • Offering for IVR based only (as first-tier possibility).
  • Flexible.
  • Elasticity.
Have space for improvement on more Customer Success support.
Genesys Cloud is well suited for when elasticity is key for customer demand. We've been able to expand our demand and extend services.

On customers concentrated on CAPEX investments or static business are probably more difficult to present.

Genesys Cloud CX Feature Ratings

Agent dashboard
10
Validate callers
9
Outbound response
8
Call forwarding
7
Click-to-call (CTC)
9
Warm transfer
8
Predictive dialing
8
Interactive voice response
6
REST APIs
8
Call scripts
8
Call tracking
8
Multichannel integration
8
CRM software integration
9
Inbound call routing
6
Omnichannel inbound routing
7
Recording
7
Quality management
6
Call analytics
7
Historical reporting
5
Live reporting
7
Customer surveys
8
Customer interaction analytics
7

Evaluating Genesys PureCloud and Competitors

Yes - Avaya Contact Center
  • Product Features
  • Product Usability

Using Genesys PureCloud

Very friendly