Genesys PureCloud for Perfection
February 13, 2020
Genesys PureCloud for Perfection
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureCloud
Genesys Cloud provides real-time dashboards, up-to-the-second analytics, and greater insights into how the agents are performing. We now have more integration methods and opportunities offered to our platform for business. It has an easy to build and maintain IVR system.
- Call routing and scheduling
- Architect design database
- Call pickup groups
- Disable 2nd call waiting
- No TMS solution
- No telephone pin codes to restrict users
Genesys Cloud is the best product out there.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes