PureEngage works for us!
Overall Satisfaction with Genesys PureEngage
We are a reseller of Genesys Engage and have it deployed at many customers. Each customer uses it a little differently, from individual departments to the entire organization. It is used with voice, email, chat, text, outbound, and I am sure others I am missing. It is almost limitless in its flexibility and size.
- Genesys Voice Platform (GVP) offers endless customization and is super flexible.
- Inbound routing is also super robust and highly customizable.
- Outbound helps our customers save a lot of hours of work by automating reminders.
- With incredible customization sometimes comes incredible complexity.
- There are many ways to do some things, which can get difficult on occasion.
In all honesty, I have not worked with any other products that are comparable to Genesys Engage.
- AI is an interesting feature that I am sure we will be using in the future.
- We are starting to use more chat and e-services.