Quality product, great support, fully customized.
December 10, 2018
Quality product, great support, fully customized.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureEngage
My company is working as an external support for a big department of another company where installs and configures many products of Genesys Engage and also checks to solve issues and problems of existing installations. It is used by a department located in Switzerland and they are involved in many different scenarios from the development to the installation with custom options addressed to the customer.
There is also a team for the directly support of the customer for the bug fixing and problem solving with a ticket management.
There is also a team for the directly support of the customer for the bug fixing and problem solving with a ticket management.
- It is possible to fully customize the product adapting to the customer requests.
- It is divided into many different products that are individually configured.
- The support is prepared and fast to answer to all kind of requests.
- Error checking for calls or chats.
- More auto-configurations with examples of the results.
No others.
- Adding new channels like co-browsing
- New integrations with social networks (Facebook, Twitter..)
- Artificial intelligence with Google (seen the amazing video tutorial)