Make the switch and you'll get the Gist of it quickly
July 20, 2021

Make the switch and you'll get the Gist of it quickly

Matthew Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Gist

We currently use Gist on a WordPress site that runs on BuddyBoss, LearnDash and WP Fusion.
It is dual purpose in that we use it for customer support, but we also use it as a CRM to use with WP Fusion so that we can tag users when they purchase products and gate content based on those tags with WP Fusion.
  • UI/UX
  • Customer Support
  • Features
  • Lack of Webhooks depending on plans
  • Knowledgebase could be a bit more refined and polished
  • Reduce the amount of Gist branding on everything
  • Ability to easily integrate
  • Live chat support
  • CRM + WP Fusion support
  • Its ability to integrate with WP Fusion has allowed us to fully maximize how we can sell and manage products for users

Do you think Gist delivers good value for the price?

Yes

Are you happy with Gist's feature set?

Yes

Did Gist live up to sales and marketing promises?

Yes

Did implementation of Gist go as expected?

Yes

Would you buy Gist again?

Yes

I think that if you are looking for a live chat solution, Gist is one of the best on the market. It doesn't necessarily provide the best solution for email support if someone is looking for a Shared Inbox, though it does provide that.

What it also provides is Marketing Automation and Emails, so it is able to handle customer support requests, as well as launch marketing campaigns based on the user data in its CRM.