Item: Glip (discontinued)
Rating: 8
Author: Karim Mahroug

Use Cases and Deployment Scope

We are not using this tool in the whole organization, but only in the department I'm working in. It helps the team to solve call issues and, more specifically, video call issues. We use this tool for our B2B calls because it's such a professional software and the quality is very good.

Pros and Cons

Quality of the video calls.
Invitation to calls/meeting planner.
Ease of connection.

Chat can be improved
To have the functionality to share files

Return on Investment

Quality of the tool is very positive and helps to have good communication with customers.

Alternatives Considered

Skype

It looks much more professional and the fact that I can invite a client to call and confirm them by email makes it look very good.

Other Software Used

Salesforce.com

Likelihood to Recommend

We are dealing with B2B contacts and clients and we often have to call them. This tool helps us plan and invite those contacts and clients in the correct way so our work is very professional. This tool can be improved by developing a proper chat to share information.

very good and qualitative

Overall Satisfaction with Glip