Sales guy who loves Gong
March 21, 2022

Sales guy who loves Gong

Maxmillian Licht | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

- Recording sales calls for note taking: super helpful to not have to take notes. - Analyzing calls for coaching and improvement: great coaching and tracking tool for leadership - We use Gong across all active opportunities with customers and prospects which means we save a lot of time and have a lot of data to analyze

Pros

  • Automatically recording calls
  • Automated insights on things like interactivity and next steps
  • Tracking deal activity
  • Driving manager/IC coaching relationships

Cons

  • Can be slow/laggy
  • Searching individual words
  • More coaching analysis
  • Less time spent note taking
  • Better coaching and enablement relationships
  • More hygenic deal tracking
Gong provides a ton of valuable insight with little work from employees; recordings are automatic, insights are built in, and the ability to pull and analyze reports is generally automated. For me, the down side has been slow loading that leads to frustration and stopping using the tool.
Gong has great insights like: interactivity, talk time, monologues, etc.; that I look at after every call. It helps me actively think about my communication style and customer interaction in a way that is standardized. that being said, more would always be great. But, the benefits are clear and have positively changed my behavior.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Outreach, Salesforce CMS, Zoom
Well suited: recording calls for note taking, tracking deal activity, managing a large number of customer calls in a way that is automated and stores everything in one place.

Not well suited: for finding small, specific phrases in calls; this still takes a lot of time and would be great with more searching.

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