Overall Satisfaction with Gong
Gong is primarily used to record external calls with prospects. We use the transcripts of the calls frequently to reference the calls quickly or as a training mechanism.
- Record all external facing calls
- Provide call transcripts
- Easily reference calls for training purposes
- Locating calls
- Load time after calls occurred
- Sharing calls with prospects - the link expires after short period of time
- Time savings
- Greater alignment
- Enhanced organization
Yes, but could be improved. We haven’t dug into the features much, but you have to know what to do with the insights; it doesn't give many concrete suggestions on how to fix them.
Gong is the clear industry leader.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
Yes
Would you buy Gong again?
Yes